Trouble logging in new account Questions › Category: My Account - SJM Website › Trouble logging in new account 0 Vote Up Vote Down Liz Ryan asked 8 years ago Created a new account – created a “strong” password. When I tried to log in the password would not fit in the box? 1 Answers 0 Vote Up Vote Down A2ZAdmin Staff answered 8 years ago How long was the password? You can use the “Lost Your Password” link on the login page to change the password to something else.